BOOKING ID : IN1504B0S068336 we had booked a 4 night trip to Leh through makemytrip.com between 4 -8 may 2015 U had given us a stay in 3 star hotel As per agreement hotel accomodation willb in 3 star hotel The hotel which u had booked forr us 1.Did not have 24 hrs hot water in a very cold place leh. 2.Flooring in room was spartek which would b very very cold. 3.Construction work was going in the hotel which was causing disturbance 4.WiFi was available only foe 5-6 hrs in 4 day stay. 5. Television was not working after complaining they started after 9 PM on first day. 6.No mirror in bathroom on first day…they put it up on 2nd day. 7.They were 21 rooms in hotel n construction of 21 more rooms were going on. 8.In restaurant menu was restricted to 6-7 items only 9.There was no tariff card of informationregardihg facility available in hotel. 10. No lift. 11.No room heaters in such a cold place 12. No parking place in hotel. parking was done on road. 13.In breakfast no buffet. only 3 items were available which could b orderd. 14. our package included breakfast. on last day we had to pay for the breakfast. 15. no juice or curd available in hotel. OUR COMPLAINT IS AGAINST MAKEMYTRIP NOT AGAINST THE HOTEL OR ITS STAFF THEY TRIED TO GIVE BEST OF EVERYTHING WHICH WAS AVAILABLE WITH THEM. Numer of times Customer has tried:3 WE are Complaining to them from 4th May, 2015, but every time we complaint there is a auto response mail with a New Complain ID but no action has been taken.

We want makemytrip to pay the different in amount as we had paid for 3 star hotel and the catogary given was of 1-2 star hotel and for spoiling our holidays. please refund at the earliest

Email Id: fizzamerchant@yahoo