MakeMyTrip – Unethical Business Practices

Hi, The company makemytrip has unethically changed the terms and conditions of the usage of money on the my wallet account for the cashbacks received prior to such policies for general consumers as well.The terms are such that i haven’t used the services the company with new policies. The new terms to my understanding are most suitable in accordance for an booking agent and not general consumers by large. On contacting company customer care they provide predetermined responses without any consideration. My grievance can be considered for the public interest.

I have been chasing the company for 2 months for appropriate responses and consideration to bring to their notice the shortcomings and unethical consequences of policies for general consumer. economic damages of the money remaining on my account including the opportunity cost of the money and time i have expensed for following up for my own money during office hours and on holidays.

I want the company to remove restrictions from the usage of my wallet of makemytrip atleast for my account and for the benefit of general consumer and make policies that benefit all and not only one segment or type of consumer.

Email Id: agarwalkaushal13@gmail.

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