I had booked flight Delhi to Kuala Lampur (30th April) and return journey ticket (Kuala lampur to Delhi)(4th May) on Malindo Airlines. Due to certain reasons I wanted to cancel my tickets as my trip was cancelled. My flight to Kuala Lampur was at 10:05 pm (Indian Standard time) on 30th April. In order to cancel my ticket I emailed to info@malindoair.com on 25th April to enquire about the procedure to cancel my tickets in order to cancel them. Also on 26th April I called malindo airport office at +91852726xxxx and they informed me I can email to info@malindoair.com too after I had told the person that I had booked my ticket online on Malindo website. I got reply from info@malindoair.com asking me for the ticket numbers on 27th April 11:34AM. I replied to them on same day on 27th April 12:15 pm giving them my ticket numbers in the email as well as asking them to cancel my tickets. Since then, I did not receive any email from info@malindoair.com whether to inform me about their cancellation procedure nor did they cancel my ticket. I kept on waiting for their reply and due to delay on their part , when I finally called 01143515922 on 29th to enquire about my cancellation status I was informed only taxes will be refunded because I had called within 72 hours of the flight time. My ticket number were 8162102970xxx , 8168200717xxx.

I want my full refund as I had applied for cancellation 72 Hours prior to the flight time and the delibrate delay of malindo customer service staff and lack of help has cost me my money.

Email Id: ssj4vrn_m@hotmail.