I had paid Rs. 6000/- vide SBI cheque no.685825 dated 18-10-2012 (cleared on 2210-2012) and purchased Matrix Sim card no. 0420912604 for Australia for my son – under the scheme-“Free calls to India from Australia* upto 30 mins free per day, after which the call be chargeable at AUD 1.49 per minutes” under Tariff Code : AUS990912s12 Network-Vodafone. The Sim was purchased for 15 days. Cheque details and effective date of activation of SIM were not mentioned in the receipt given to the undersigned. Customer agreement form no. is 2251731. Agreement no. as per Bill was TI000128649 and Account code was 636936. 3. The Sim got active on 20-Oct 2012 and its number was 61420912604. 4.Bill no. AU775732 dated 29 Oct 2012 for Rs. 10594.65 was generated for the period 30 Sept’ 2012 to 29 Oct’ 2012. Service tax no. is AAECM5169MSD001.Details of the bill is as under:- Fixed charges 1118.88 Usage charges 8310.32 Sub Total 9429.20 Service Tax @12% 1131.51 Education cess (On STax)@2% 22.63 SHE Cess(on STax @ 1% 11.32 Amount Payable(1 AUD=59.26 INR) 10594.65 Amount payable after 14-Nov 2012 10894.65 An SMS was received to view the bill on https://mymatrix.matrix.in/matrixbilling /Report.aspx?bid= q5G1g MWTMTQ%3d ON 30 Oct 2012 and for any querry call 915322232222. 5. Bill no. AU776222 dated 15 Nov 2012 for Rs. 2649.74 was generated for the period 16 Oct’ 2012 to 15 Nov’ 2012. Service tax no. is AAECM5169MSD001 . Details of the bill is as under:- Usage charges 2358.25 Sub Total 2358.25 Service Tax @12% 282.99 Education cess (On STax)@2% 5.66 SHE Cess(on STax @ 1% 2.83 Amount Payable(1 AUD=59.26 INR) 2649.74 Amount payable after 30-Nov 2012 2749.74 An SMS was received to view the bill amounting to Rs. 2649.74/- on https://mymatrix.matrix.in/matrixbilling /Report.aspx?bid= 6vWEvP)DIA%3d on 15 Nov 2012. 6.I have been receiving SMS on mobile no. 9426582982 to pay the outstanding amount (and call 01126800000 for payment), despite my repeated request on phone/Email to look into the matter and do the needful till date. The details of few SMS with an advice to pay the amount shown therein or call for payment on contact no. 01126800000received on Mobile no. 9426582982 are as under:- Sr. no. date Amount( in INR )-advised to pay 1 9 Oct 2013 9044 2 7 Oct 2013 9044 3 23 sept 2013 9044 4 22 sept 2013 4694.65+100 (late pmt chgs) 5 22 sept 2013 2749.74+100 ( late pmt chgs) 6 16 sept 2013 8844 7 26 Aug 2013 8844 8 19 Aug 2013 8644 9 5 Aug 2013 8644 10 29 July 2013 8644 11 23 july 2013 2749.74+100 (late pmt chgs) 12 23 July 2013 4694.65+100 (late pmt chgs) 13 15 July 2013 8444 14 8 July 2013 8444 15 1 July 2013 8444 16 22 June 2013 2749.74+100 ( late pmt chgs) 17 21 May 2013 8244 18 8 May 2013 7244 19 27 March 2013 7244.39 20 1 Dec 2012 2749.74+100 (late pmt chgs) 21 15 Nov 2012 2649.74 22 30 Oct 2012 10549.65 7. On verification of both the bills i.e. Bill no. AU775732 dated 29 Oct 2012 for Rs. 10594.65 and

Refund+Postage charges+ photocopy charges+ refund admissible + mental harrasment. And, the ecision should be shown to mediaso that Matrix does not cheat again.

Complainant Information
name- hksbhatia