Dear Sir/Madam, I had purchased Micromax Canvas Turbo A250 (IMEI No1# 911334750044233, IMEI No # 911334750248230) on 02-02-2014 from Ezone, Metro Junction Mall Kalyan. After two days I found that the touchpad of the said handset is not working properly, So I showed it to the same outlet, where I have been informed, I will be getting replacement. handset. And I was Ok for it. But they told me that now they don’t have same model in stock, so will arrange for it. Finally I got the replacement handset with (IMEI No 1# 911334750657018 IMEI No 2# 911334750861016) on 07-02-2014 after 4 days. Since then the touchpad problem is regular. Finally I visited your service Centre in Dombivli East (Media Enterprises, Mob no- 09769515415) on 08-07-2014 where I have been informed, I have to surrender handset which will go to company and touchpad will be replaced (not the handset) within 15 days. The Jobsheet no for the same is W030399-0714-10717515 and Request no is R1407FMH10761945. After 25 days, I got my handset. on 01-08-2014, but when I checked it, again the same problem was not resolved. And it was not working properly. When I showed the same to said service centre executive, he informed me again I have to surrender the handset, which will go for rectification and will take another 15 days. So again on 02-08-14, I handed over my handset to them. Jobsheet no is W030399-0814-11253418 and request no is R1408FMH11297722. I failed to understand, how the company can hand over the handset without correcting the error ? And most important, why the faulty handsets were kept to sell to the customers when it was not working properly ?

Either replacement or refund of entire amount.

Email Id: sachin.kulkarni@axisbank