Dear Sir/Madam, On 18-th June 2015, me and my family have purchased fruits and vegetables at MORE super market (Aditya Birla Retail Limited) located at Sathuvachari, Vellore Dist, Tamilnadu (having VAT TIN No 33646223211 Dt 11.03.2009). We took Pomogranate fruits packed and wrapped with plastic and MRP mentioned over the pack is Rs.107.20 for the Weight of 536 Grams ( Rs.198/Kg) . This rate and weight is having logo of FSSAI and MORE. However the sales staff ( Girl) insisted us to remove the wrapper and weigh these fruits in their electronic weighing machine and its weight displayed as 567 grams and I was asked to pay Rs. 112.27. ( Rs . 5 Extra ) Therefore I asked to clarify the discrepancy in weight between these two categories. Also when we weighed other packed products in the same weighing machine, it is showing almost 10 to 15Grams extra for every 1 Kg. I requested for latest calibration certificate of this electronic weighing machine which they do not have with them. However I paid Rs.112.27 for pomegranate against its original label price of Rs.107.20. On Next day , that is on 19th June 2015, MORE area manager came to my home and telling me that I have SEXUALLY HARRASED their staff on 18th June. My total family is entirely shocked upon hearing this shockful word. I was with my wife on June 18th to purchase the fruits, when these arguments happened at the counter in MORE supermarket, along with other customers , my wife was also present with me. When I asked for CCTV footage for the evidence, as per them CCTV camera is not available in that store. Area manager of MORE threatening me to Lodge SEXUAL HARRASMENT COMPLAINT for being asked about their Weighing machine calibration credential. I am an electrical Engineer from a reputed family , me along with our family is totally disturbed by this incident , Please clarify in this regard. Kindly I would request you to advise MORE Supermarket Staff to not exploit the customer for being asked their mistakes. Thanks.
1.To display the Govt issued Calibration certificate for all Electronic weighing machine used in MORE Retail Supermarkets with calibration due date. 2. To Advise Aditya Birla Retail Ltd( MORE supermarket) , not to exploit customer for asking queries/complaints regarding their service
Email Id: murugadasr@yahoo