There has been no response to this e-mail yet except for 2 telephonic calls from MTNL, each stating that the instrument does not belong to MTNL and that the instrument has been installed by us and even the wiring has been done by us of our own accord, as per MTNL records. The executive from MTNL further stated that they are in serious shortage of landline instruments and we should consider purchasing our own instrument.

Nothing could be further from the truth. The instrument is the property of MTNL and whenever in the past, we have complained about instrument fault, the lineman used to visit the premises, check the instrument and replace the same with another used instrument, in case found faulty. The MTNL website also contains a provision for making complaint, in case the instrument is faulty. If the instrument were to be property of the customer, how should MTNL be concerned as to whether it is faulty or functional?

Awaiting an earlier resolution. This is without prejudice to the option available to me to switch over to a private sector service provide. Anway with this kind of customer service being meted out by public sector enterprises, it should be no wonder why consumers are increasingly switching over to private sector players

Regards
Shivalingam A. Pillai