In furtherance to the trail email, ease note that docket no. 1729 has been closed automatically without solving the problem. I have once again file a complaint (docket no. 1605): the status of which currently is stated as ‘Complaint with docket No. 1605 is under rectification by external staff’

Calls to the numbers mentioned on your website under ‘Contact us’ / Customer care viz; 022-22073976, 022-22035017, 022 28758000, 022 28758999 do not elicit any response. Request you to try it out for yourself.

Is this MTNL’s idea of customer service? Why would a customer want to continue with MTNL in the face of such a pathetic service?

The only reason I am continuing this landline is the emotional connect my senior citizen parents have with this number.

Regards,
Shivalingam Pillay