Dear Sir/ Madam Sub: STV ROAMING MTS DATACARD Background 1.I have MTS connection MDN Number 9136518995, Delhi circle(NCR region)). 2.I had to proceed on duty to Shillong for a month and my data card did not function at new location in Meghalaya. Initially, I attempted contacting their toll free number 1800 208 1955, but was of no avail. Subsequently, I was able to speak on their customer care Mob number 9136955955. 3.During my telephonic interaction with the Helpline, I had categorically stated that I am in Shillong and the data card did not work. I should have been advised correctly that MTS services do not exist in Meghalaya/Assam. 4.I was misinformed, whether inadvertently or due to ignorance; but the basic fact is that I was misguided and asked to recharge with STV for ‘Roaming’ along with ‘Roaming Software’ from MTS website. As per the advice the software was downloaded and a recharge of Rs 101 was done on 22 Feb 2014 out of the available options on Mblaze web. Complaint 5.Since MTS services are not available in Meghalaya, I could not get connected. This fact was intimated to me only when I specifically explained the problem of STV NOT functioning from Helpline. Thereafter, several mails have been exchanged in this connection with MTS India customer care/appellate, but result has been inconclusive. 6.Loss. a.I incurred a loss of Rs 101 data worth 200 MB. b.My previous recharge of 2 GB data worth Rs 399 was lost on account of inability to use it while on roaming. 7.Implication. a.If correct facts were known to me then I would not have taken my data card to Shillong. b.Loss of 2 GB data and 200 MB data of Rs 101 could have been avoided. 8.I had requested MTS customer care and subsequently the appellate authority to refund Rs 101 or credit 200 MB data. This request was declined on following pretext: a.I was asked to furnish the name of customer care employee, who attended my call and time when call was made. One is not even sure if the concerned operator who attended the call gave out his name. Second issue is that every one during the day interacts with several service providers and call centres, how can one keep track of all names. b.Second reason put forth was that no provision for refund exists against successful recharge. Redress Sought 9.Loss has occurred on account of incorrect information given by the service provider. 10.Since recharged roaming STV did not work, causing unnecessary harassment, infructuous correspondence and waste of valuable time, hence the amount should be refunded or data credited in lieu. Thanks Arun Prakash Mob 9971567539/730777070 11 Apr 2014.

Loss has occurred on account of incorrect information given by the service provider. Since recharged roaming STV did not work, causing unnecessary harassment, infructuous correspondence and waste of valuable time, hence the amount should be refunded or data credited in lieu.

Complainant Information
name- ARUN e-mail parun_555@rediff