Respected Sir, I have Network and Speed problem at my address, I have logged first complaint about it in march, from till date they people are not providing appropriate solution. When I asked about disconnection and refund of my device, they told me that after complaint resolution they will initiate refund, but now they are saying that they do not have any provision about refund. Also their representatives are doing false resolution of complaints and when I reported that to MTS they also ignored that. I have made total 7 complaints from march to till date. THey do not have any solution, they are only guessing that problem is with my laptop or with my mobile or with that dongle, but I have already got checked all. Problem is with MTS network but they are not focusing on that issue. They people are not resolving the issue but sending Bills regularly. Now I need to disconnect the device & its refund and refund of my bills during complaint period. I am attaching copies if email communications.

I need to disconnect the device & its refund and refund of my bills during complaint period.

Email Id: mohd.parvej18@gmail