If you are not gonna take action I’ll make sure this will come in one of the newspaper. You people have syched me that much. I need a callback from the same persons and they must apologise to me. i’m warning again. i’m still getting calls from your people they are literally torturing me to pay the due amount of Rs 314. are u people running the company with the only connection which u have provided to me…. i need a call back from the relevant team. I WANT CALL BACK FROM THE SAME PERSON AND THEY MUST APOLOGIZE TO ME. outbound agent names are : KRUSHIKALA, SANTOSH (WHO ARE THEY REALLY WORKING OR DOING REOWDISM) This is to bring your notice that i received a call from an outbound agent @ 18:17 from 9036090472 who was a lady spoke to me regarding my mts due payment the way she greeted during the call was pathetic. and “ she treated me like a slave during the conversation “. As if she owns the company and asking me to make the payment which is outstanding. I told her i have made the payment of Rs 350 /- out of 661 the remaining i will be paying in the next month bill when it gets added up. And i told her i have a credit limit of 1800 /- out of that i have reached only 20% of it then why you are asking me to pay the bill. She responded why you are talking about your credit limit which is irrespective to your due payment(if it is irrespective to my payment then why you have given me the credit limit). And she is like we will disconnect the connection if you are not gonna make the payment asap. I told go ahead she is like ” OUR MTS COMPANY IS NOT GONNA PROSPER IF WE ARE HAVING A CUSTOMERS LIKE YOU PEOPLE WHO IS LIABLE TO MAKE THE PAYMENT ” I NEED A CALLBACK FROM THE AGENT WHO SPOKE TO ME AND SHE MUST APOLOGISE TO ME. IS THIS THE WAY YOU HAVE TRAINED PEOPLE TO INFORM ABOUT THE DUE PAYMENT. IT’S MY WISH TO MAKE THE PAYMENT IN THE CURRENT MONTH OR IN THE FOLLOWING MONTH HOWEVER I’M CHARGED AS A LATE PAYMENT OF RS 100 /- RIGHT YOU ARE NOT GIVING THE CONNECTION FOR FREE OF COST. HOW DARE YOUR OUTBOUND AGENT IS TO SPEAK TO ME LIKE THAT. I NEED A IMMEDIATE REVERT BACK AND NO ONE SHOULD APOLOGISE ON BEHALF OF HER I’M NOT GONNA ENTERTAIN THAT. DO NOT REVERT WITH A READYMADE ANSWERS LIKE WE ARE SORRY FOR THE INCONVENIENCE CAUSED TO YOU, WE HAVE ESCALATED THE ISSUE TO THE CONCERNED TEAM. IF YOU ARE NOT TAKING ANY ACTION AGAINST THE AGENT I MEAN THE LADY WHO SPOKE THEN I’M GONNA TAKE THIS INTO FURTHER LEVEL BY POSTING AND TAGGING THIS IN ALL SOCIAL MEDIA ABOUT YOUR CUSTOMER WHICH IS PATHETIC.(PLEASE DO NOT TERMINATE HER. JUST GIVE A SERIOUS WARNING BY VERBALLY). IS THIS IS THE WAY YOU HAVE TRAINED PEOPLE TO INTIMATE A CUSTOMER ABOUT THEIR DUE PAYMENT WHO IS LIABLE TO PAY. JUST BECAUSE WE HAVE TAKEN A CONNECTION THAT DOESN’T MEAN WE ARE A “ CHATTEL” TO YOUR COMPANY THERE ARE N NO. OF COMPANIES WHO ARE PROVIDING INTERNET SERVICE MIND THAT. I WONDER HOW COME YOUR AGENT CALLS FOR DUE PAYMENT CORRECTLY BUT NOT FOR ANY CONNECTIVITY ISSUE OR SPEED ISSUE ETC. RATER THEY WILL CLOSE THE COMPLAINT STATING “RNR” BY YOUR BACKEND. DO NOT TAKE THIS EMAIL LIGHTLY. IF YOU ARE NOT GONNA TAKE ACTION I WILL PROCEED FURTHER. I JUST NEED A CALL BACK FROM THE SAME LADY AND SHE MUST APOLOGISE TO ME. DO NOT GIVE ANY LAME REASONS AND STEP BACK FROM THIS. I KNOW EACH AND EVERY CALL GETS RECORDED AFTER THE CONVERSATION YOU WILL BE ABLE TO TRACK THE DETAILS. I’M MENTIONING IT AGAIN I RECEIVED A CALL TO MY NO. I.E 9686138338 @18:17 FROM 9036090472 MAKE SURE SHE IS CALLING ME AGAIN TO APOLOGISE. IF YOU’RE FAILING TO DO SO, I WILL KEEP CALLING BACK TO BACK TO YOUR TOLL FREE CUSTOMER CARE NO. AND I WILL DRAG THE CALL TILL I GET A CALL BACK FROM THE LADY. HOWEVER IT IS GONNA IMPACT ON YOUR SERVICE LEVEL. THINK TWICE BEFORE YOU RESPOND TO MY COMPLAINT. thank you. warm regards

Regards
manojjones25@gmail.com