I bought a Nano Pure water purifier on 17-Nov-2012 at the cost of Rs 13500/-. Unit No: 96156. At that time of install, they didn’t check the hardness and taste. They told u will get the taste after one or two days. I asked him to check the hardness they don’t have the hardness machine and it should be less than 100. After two days i contacted that installed person and i informed till now no taste. He told he will come and check. After a week he directly called me and checked the water taste and i said same issue. After that he didn’t came and i tried so many times not reachable / switch off / not picking the mobile. JAN 2013, one guy asked me to give reference for Water Purifier. I told how u are asking like this Since my machine is not working from day1 and i am using CAN Water from outside. He asked me to contact 1 800 200 4040 and he told my issue will be resolved immediatly. From 9-JAN-2013, I regulary contacted this number no one care about my issue. They told your issue will be resolved with in 48hrs. After some time that number also not worked. Then i reached 04460015353 and i asked him to raise the complaint about replace the new machine or return back my money. They have given complaint no: 16649 and 18864. I called at least 100 times.(I have my phone bill for this proof). They are telling same answer wait for one day. Recently I sent a mail regarding this issue and i stated like i am going to proceed with consumer even though they are not care about this issue. I don’t want to suffer any one like me. Please take the severe action about this company.

1. Money back 2. Severe action about this company.

Complainant Information
name- SANTHANAMS