I visited Nemcare Hospital, GS Road, Guwahati on 23rd August 2016. My mother injured her toe nail which had started bleeding. We were close to the hospital at that time and decided to go there to get some first aid. They first asked us to make a hospital card for Rs. 100/- along with a consultation fee of Rs.300/-, then told us to purchase the necessary items like Tetanus syringe, gloves etc for another Rs.100/- After dressing the wound they again charged us Rs.580/- for their services. The total expense for merely dressing a broken nail came to about Rs.1,100/- which is an exorbitant amount for such a small problem. I could afford it but what about the less privileged who would have to shell out a week’s earnings just to dress a small wound.

I’d like them to refund the amount they charged along with a formal apology. The consultation charge was absolutely unnecessary as there was no consultation involved. Also, I would insist on them scrapping the card system and making it optional so at least one time visitors are not exploited. Also scrap the multiple payment system as I had to visit so many counters and make payments 3 times at different counters.

Email Id: anishadeb88@gmail.