Hello

I am an Airtel prepaid services user since long and right now frustrated due an incident that shook my trust on Airtel.

I bought a new Prepaid Airtel SIM ( Number- 8527202201) around 1st week of October 2011 and I bought it from a shop where I used to go since long and filled the papers myself and submitted all the documents.
After a week my SIM got activated on 8th of October 2011, 2:53pm and and I started using it. My first recharge was on 9th of October 2011 , 3:40pm of Rs 52 (TransID-643317474). It worked fine for days.
My second recharge was on 14th of October 2011 12:03pm of Rs 350 (TransID- 658093437) and I used only a few rupees of my talktime and on 7th of November 2011,my SIM was deactivated with approx Rs 344balance in it. There was no message and no call received for the deactivation and it was suddenly stopped.

I was shocked at this as I used the SIM for more than a month when it happened and went to Airtel Relationship Centre sector-25 Noida on 10th November 2011. They refused to activate my SIM and said it was deactivated due to the non receival of documents (but my point is how could a SIM work for more than a month without documents and if that is the case any Anti-national groups can use it for sure, which is a serious threat to secuirty). I gave the same logic to the staff but they were not accepting it and so I called Nodal Officer and raised a ticket (CCHRP21110879095) and he promised me that the SIM will be activated and I will get the credit within 48 hours.
Finally my SIM got activated on 15th of November 2011 but with no credit of the last balanced amount.
I waited for 48 hours nothing happened and again went to the Relationship centre and they suggested me to talk to customer care but customer care said that they can’t credit the amount. And the Airtel Relationship centre staff said there job is to just issue the duplicate SIM and they are not responsible for any credit.

I again contacted Nodal Officer on 21st of November 2011 and talked to Harpreet and she promised the amount will come within 72 hours (Ticket no- CBTFS21121978972). On the same day I got a call from customer care that they can’t give the credit and I need to talk to the Nodal Officer or the Relationship Centre. I again called Nodal Officer the same day and contacted Heena and she said that it will be done within 72 hours.
And after 3 days I called Nodal Officer again today and again contacted Harpreet and she said that in her records she is getting that there was no balance in my SIM or account which I am sure I had of Rs 344 approx.
And when I told her to let me talk to her supervisor she said that the supervisor is absent and then asked for somebody else and she said that nobody is there and I will get a call back within 2 hours, which I was sure I didn’t and now I am writing the mail to you.
I also requested for the copy of my call details on my mail from 14th October 2011 to 7th November 2011.

My point is if such a frustrating service is provided to me, who knows about the corporate world , what would happen to the poor, who are not so tech savvy people, in this country.
I really want some kind of resolution from Airtel because it is not about the money.
It is all about work culture ethics and objective of the organisation.

Thanks
Amit
Contact – 8527202201