I purchased a Nokia Lumia 920 on 11/1/2013 vide bill number N-LN/43/2104 and activated my handset on 14/1/2013. Since then I had issue with battery life. From a full charge at 10 AM, my battery drained completely by 6PM. I had following features turned off: 3G, Wi-Fi, NFC, Screen brightness set to lowest, Screen sensitivity set to lowest and all but Weather application background activity turned off. I had called customer care and they advised me to submit my handset at a Nokia Care for handset diagnosis. I submitted my handset at a Nokia Care on February 15, 2013. Few days later, I received a call from Customer Care telling me that my handset will be “swapped”. I had instructed them that I do not want a refurbished handset. A few days later, I got a call from Nokia Care that they have received a handset for me and it is a new one. I picked up the handset after being assured by Nokia Care that it is a brand new handset. When I went home and opened the SIM tray, I found that the handset was used. It had torn edges as well as too much dust inside the SIM tray. I returned the handset to Nokia Care and I was assured I would get a new handset. I had told Customer Care to either return my original handset or give me a brand new boxed handset for which I will open the seal myself or to refund my money after charging me any restocking fee whatsoever.

One week later, I got another call from Nokia Care telling me to pick up the handset and I went there to collect the handset but it was a refurbished once again. I did not accept the delivery and it’s been almost a month since I first submitted my handset and still there is no resolution to my problem. I have contacted Customer care by email, by live chat and all I hear back from them is that my case has been already forwarded to the concerned team. Our representative will contact you at the earliest. Please help me. My numbers are 987.371.7973 and 981.036.7077

Complainant Information
name- manishm04