non delivery of courier

an envelope was sent on 29/12/2011 having POD No. 95420 from BHATI COURIER, jaisalmer, rajasthan, which had an id form inside to be filled by me for some formal registration with ICSI, the surat branch of bhati courier received it on 4/01/2012 in morning, as they told me that day when i called them for confirming on the no. 0261-2328973 at 10:28 AM from my cell no. 9409260956 the call duration was 02:02 minutes, but they still did not send it to my place, even they are not responding. the envelope is addressed as meena lekhraj khatri, 704, arjun complex, bhatar road, surat.

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