10.04.2010
Head —- Marketing
Godrej & Boyce Manufacturing Company Limited.
Pirojshanagar, Vikhroli,
Mumbai – 400079, INDIA.
Tel: +91-22-6796 5656 / 5959
Email: info@godrej.com

Sub. : Godrej Refrigerator NOT WORKING FOR LAST 4 DAYS DUE TO COMPRESSOR PROBLEM .

Ref. COMPLAINT REGISTRATION NO. 244224 , dt. 10.04.2010 .

Dear Sir ,

I have bought one Godrej refrigerator ——- model GDA 19 E AXIS ——- of your company , on 05.08.2007 , at KOLKATA .

Now , as the same is not working due to some problems with the compressor , the compresspr needs to be REPLACED ——– and also the REFRIGERATOR IS UNDER WARRANTY FOR THE SAME MATTER .

But , as per your company’s technician , they are charging Rs. 900/ from me , for the same , giving the reasons of servicing and transportation charges .

Now , I would like to know , whether any part of a machine could be replaced without the technician’s visit and transportation of the part to be replaced ——— WHEN THE SAID MATTER IS FULLY COVERED UNDER WARRANTY , as on date .

I hope , being at such a responsible position of an esteemed organisation , you would understand the MATTER , and accordingly look into the same , for your needful action .

Please note that , we have also recently purchased a large nos. of refrigerators from your company , for distribution to our valued dealers , at different locations , in East Region of the country .

WHEN SOMETHING IS UNDER WARRANTY ——- WHY SHOULD THE CUSTOMER PAY ANY AMOUNT FOR THE REPLACEMENT OF THE SAME ??????????????????

Though , one of your colleagues Mr. SAIKAT —- at Kolkata — Mob. no. 9830196969 , is trying to help me in the said matter .

Looking forward for your prompt and positive response in the matter pl.

Thanking you and with kind regards ,

PRADEEP HAMIRWASIA .

Mob. no. 09903973649 .