Hi,

This would be a worst service that can be given to any customer by any network service provider:

Please go through the Saga:

I’ve taken a new prepaid loop network connection by spending more than an hour time and Rs.100 at Loop mobile store located at Vashi, Navi Mumbai. I went to Loop mobile store because, I’m not confident enough about the retail store people whether they will submit my documents properly or not. But in the Loop mobile store, it was strange that I’ve spent more than an hour as if I am taking a loan for crores they have asked about plenty of details and taken many documents as proofs.

1) But unfortunately the SIM card was a defective one and was not detected by any mobile as a result I had to spend another Rs.100 to get a new SIM card with existing number. The executive has rejected to give a working SIM with the same number.

2) Even after spending Rs. 200, services to my number is not completely activated and my out going has been disconnected twice. When I called to customer care, I came to know the reason that my documents and declaration were not submitted. Even now after 30 days my connection is still inactive.

3) I have submitted all required documents at Loop Mobile Store on the same day. But they didn’t forwarded my documents to Concerned customer care.

So I would like to charge a complaint against employees of Loop mobile store, Vashi and Customer care also for not submitting my documents properly on time and for not taking proper action.

Please note that since I have already submitted required documents at authorized loop mobile store on the day one, it is their responsibility to forward documents carefully to customer care and you have no right to ask me to submit the documents again by approaching the loop mobile store.

This is very pathetic. My sincere advice is not to go for Loop Mobile my people. These network providers are sucking our money in this way.

Regards,
A victim of loop mobile service