I Subscribed to MYWAY-IPTV three months back. Their representative approached me and told that there are several features in IPTV and it is most advance technology and better then DTH. He convinced me to check for three months and told that the first three months there is a free offer to all the customers. He collected required documents and cheque from me. However, it took lot of time for activation of the service and I need to follow-up with the customer service to get the activation.

Since then I am facing lot of technical and function problems in the servers and raise my complaints to customer care. However, the customer service people closing the tickets without rectifying the problems. The IPTV service is very poor. The following are some of the issues which I faced and were replicated in front of their technical team who visited my place.

1. Channel freezing problem is there.
2. No change in on-demand Movies for long time, now I am not able to watch most of the on-demand movies.
3. No good games. Only 6 games are available, all are 2D games and not impressive.
4. Kid’s interactive learning channels are not available.
5. Takes lot of time to load and get initial channel. Some times it freezes and I’ve to restart the setup box and modem.
6. Very few regional channels. No Sun network channels. They told that they have technology to upgrade more than 1000 odd channels. However, they are not bothered to upload free to air channels.
7. No regional FM/radio channels. Now this service is suspended.
8. No regional karaoke.
9. Poor navigation screen and there is technical problem in channel navigation.
10. Sound quality and picture qualities are not good. DTH is 100 times better than IPTV as of now.
11. Unable to read the complete program title and other details. Sometimes program details are not available.
12. There is no update on time shift feature.
13. Problem with remote.
14. Only two language options available for Carton network, Toon Disney etc., where as there is chance to add other languages like telugu, tamil ect.
15. There is no telugu life style program are available.

I asked them not to bill me till they improve their service and correct their technical problems. However, they started reducing the amount from my available balance in my account with out my permission before expiry of the free period.

I always want to be a pioneer in upgrading to new technology; however I feel that I became gunny pig by purchasing IPTV some three months back. Since I have DTH as an alternative connection, I escaped from my family members comments and criticisms. Otherwise they should have criticized me a lot for projecting about iptv before getting connection based on their articles and material which they published in their website. Their representative told that I can get all telugu channels including Sun network channels before my connection get activated. There is no update on that so far. I fed up with IPTV and not feeling like watching any channel in IPTV. Kindly investigate the problems with the IPTV and do needful.

My details are as follows:
Name & Address : Nageswara Rao J
Address : No-31, Anna Street, Karapakam, Chennai – 96.
Mobile : 9940022683.
BSNL No : 044-24502763
Alternative number: 044-65713948