Hi,

Who raised this Service Request: 81216824,

ID: 81218624 this is the last Service Request raised by me,

I did not receive any call from your team, i have urgent work with my internet connection,

Please resolve my Broadband issue immediately otherwise i don’t want your BAD service.

Thanks

Katta V Srinivasarao
9886590839

On 11/26/08, broadband@relianceada.com wrote:
Dear Customer,

Greetings of the day!

This is to inform you that your complaint regarding Broadband not working has already been registered under Service Request ID 81216824, please note that we rae working on the same and you will be contacted for the same from technical department at the earliest.

Further to inform you that we have documented your request and escalated the same to the concerned team who will review the same.

We are extremely sorry for the inconvenience caused to you.

For additional product and service related information you may contact us through any of the following means:

Phone:
*377 from any Reliance fixed line phone
1800 3000 7777 from all telecom services providers (Mobile, Fixed Wireless and Land line phones).
022-3033 7777 from any phone
Email: broadband@relianceada.com
Website: www.reliancecommunications.co.in

Yours sincerely,

Anand Babu
Broadband Customer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

—–Original Message—–
From: Katta Venkata Srinivasarao (kattavsrinivas@gmail.com)
Date: Tuesday, November 25, 2008 03:44 PM
To: broadband@relinceinfo.com (broadband@relinceinfo.com)
Cc: feedback@broadbandindia.com (feedback@broadbandindia.com); broadband@relianceada.com (broadband@relianceada.com)
Subject: Reg: Broadband Internet NOT WORKING since ONE WEEK even we logged THREE Tickets with in a WEEK

Hi,

My name is Katta V Srinivasarao, Reliance Broadband User ID: 355242685053,

Billing account Number: 100000104050991,

My home Broadband internet NOT WORKING since ONE WEEK,

Home Address: 47/3, Suseelamma Building, Murgesh Palya, Bangalore-17. Cell: 9886590839,

I logged THREE Tickets with in a WEEK but issue not resolved,

Help Desk Ticket No 1: 80018519

Help Desk Ticket No 2: 80013555

Help Desk Ticket No 3: 81218624

Yesterday at 9PM the last ticket(81218624) was raised and today they closed without resolving my issue,

There is no proper response from your team, tickets closing without resolving my internet connection problem,

Please resolve this issue with in this week otherwise I DON’T WANT TO CONTINUE WITH YOUR VERY BAD SERVICE,

Thanks

Katta V Srinivasarao
9886590839