Am waiting for 3 hours, but bus not reach the point and operates was not picked the phone. Now red bus not refund the ticket amount

Ticket no. TFDC36489587 date 17/12/13 journey from Chandigarh to dharmsala, Seat no- 21,22 operator luxmi holidays . No provide in ticket for any information 9857078570 He is not pick the phone. Me and my family wait from 11:30 pm to 2:30 am

Refund ticket amount

Complainant Information
name- Amit