Our Reliance DTH service was disconnected, soon after the re-charge of Gold-Pacakage payment of Rs.3,348/- on 17th May, 2013. When contacted the customer care on 20th May, 2013, we were told that the service is “disconnected” By the customer care and confirmed by Mr. HARSHA (Back office Manager) stating that our subscription is short by Rs. 8/-. Unless paid, they will not re-connect. To the several complaints/requests sent R-DTH remained silent with their standard replies and responses that this will be resolved in 48 hours. Moreover, all the complaints made are always close from their end, without any resolution. The initial subject matter of “disconnection” and denial of services is changed conveniently by R-DTH as poor signal while no technician was ever sent until my wife travelled from abroad. Although the service is rarely used, as it is our city home, we were made to make arrangement for our people to be there at home as per R-DTH requests at our inconvenience, but R-DTH never sent anyone and wasted our peoples time and arrangements. We have listed all correspondences briefly from 20th May, 2013 to 19th Jun, 2013. Further, umpteen request calls again after my wife reached B’lore are not attended to. I would like to register the complaint with you for: 1. Disconnection of the Services soon after re-charge subscription payment. 2. Denial off services (almost 2 months going to be), despite repeated complaints and requests. 3. Refusal to register the complaint by the customer care on 18th May, 2013. 4. Inability to resolve the complaint, despite registering several complaints. 5. Deficient customer care and service; despite providing all possible facts and co-operation, no actions taken 6. Refusal to refund the amount when services aren’t provided. Adamantly refused stating they will not. 7. Causing immense mental tension, being on overseas tour the customer care unit refused to send service personnel even after arranging people to attend at home. 8. Hiding the fact of disconnection even though the customer care manager (Mr. Harsha’s) confirmation of disconnection on 18th May, 2013. 9. Wavering responses and acknowledgements on the subject matters; thus trying to side-track main focus of the issue. 10. Incurring more expenses to make overseas calls our folks to facilitate Customer care officer requests to attend, travel expenses and time and energy spent.

We demand that such cheating companies be punished a ten fold so that they will not take the common customers to a ride. We demand Rs. 33,480 in compensation + Rs. 3,348/- of subscription as compensation.

Complainant Information
name- udyavara