Sir, 1. my Reliance broadband due date was at 14.05.2015, i was not able to pay from reliance site as there was some problem so paid from my sbi bank account using online net banking.the amount was debited from my account and showing bill payment successful. 2. on 16.05.2015 i got call from reliance staff that bill is not paid i told them the bill is paid. they send collection agent to my home on 20.05.2015 i sent an email to reliance stating the online reference number that i have paid the bill. 3. on 01.06.2015 i was not able to access the internet, i checked on the reliance online web chat system and found that my service is barred as my bill is not paid. 4. i checked with my sbi account and find that the amount debited on 14.05.2015 was credited back on 28.05.2015. 5. i sent mail to reliance team along with all necessary screenshot proving my point on 02.06.2015. meanwhile it is interesting to note that i have sent them mail on 20.05.2015 and till 02.06.2015 i haven’t got any revert mail or phone number from reliance team. my point is if i was not willing to pay bill i haven’t paid it at all i paid before due date due to some technical mistake it was not credited to their account, and credited back to my account the most weird thing about them is their toll free number which are not picking up.
i am ready to pay the amount as it is my moral duty to pay it but isn’t it my right to expect decent behavior or at least apology from their end for barring my service and till now they have not contacted me on my phone and just sending stereotyped mail. i need them to teach lesson so they should not repeat such disgusting thing with other customer

Email Id: vikram.bhumbhariya@gmail