I filled online form on RCOM website to contact me for getting a broadband and landline combo plan. I was approached by RCOM agent on 11-Apr-13 who took my documents and cheque for initial month charges and connection charges. I, however, told him not to file it until I confirm. Next morning, I called him and told not to file the application since feedback of services was poor. I was told it won’t be filed. But in the evening, I received an email from RCOM saying my installation has been scheduled. I sent email to them and also called their helpline telling this is fraud application and I did not file it. I also warned against clearing the cheque. I was told it will not be cashed. The installation was canceled. After some days on 17-Apr-13, my cheque was cashed. I sent email to RCOM customer care again asking for credit towards my cheque, but got only automated reply. I have since sent multiple emails trying to get my money credited back, but they have not replied back or taken any action. It has been more than 1 month since then. They are not even responding to my emails.

Rs. 1290 Refunded back Rs. 50 for calls and emails Rs. 3000 towards emotional distress caused by them

Complainant Information
name- maheshsoni