have been recieving emails from Reliance Communications sending Adv conciliation SMS. Overview:- I have applied for Reliance Broadband WiFi connection somewhere in 2006 or 2007. I paid cash to the agent who came to my home & installed that white colored box. Internet worked for fine 1 day & then it stopped working, I called back the same agent he tried everything possible & also asked me to by 1 pipe of 10 to 15 foot long. I bought that (buying + Transportation I paid). Still he couldn’t find solution. There was no connectivity. He left saying that he will check from back end. He never returned Then I followed with customer care, but no response even after lodging several complains. Then I managed to track their nearest physical address which customer was not ready to give. I visited their & spoke to Mr. Joshi. He was their manager I was told. He then came at my home to resolve the no connectivity problem. I took one day off from my office (loss of around 1000/-INR). He was there at my home for entire day but couldnot find any solution & he left saying that he will get back to me. I waited for some time & followed up with them. But no positive support. I was not only frustrated because of this but also loss lot of time + money + suffered a lot of harassment from Reliance. No solution. Finally I stopped following up with them. I asked customer care to disconnect the connection – which worked only for 1 day & return me my money which I paid & also take that 10-15 foot pipe with you & give me money for that along with transportation and all. Never heard back from them. I stopped following up with them because i was tired & frustrated because of which i could not focus on my life, my job & education (I donot know any legal thing otherwise would have filled case for all this loss). Now after 6-7 years they are sending me SMS that too incomplete SMS. Below is the exact message I received:- “Kindly clear overdue Rs. 1883 Vide Ban 100000106302465 at earliest to avoid any legal procedure. Contact 02032346268 for any queries.” Nowhere they mentioned what is my name or who are they or for what they’re demanding money. I even tried calling on given number, but everytime i call it shows switch off ( you can try right now). And then their other message came that I didnot follow up with them so be ready in pune for adv conciliations. I donot even know meaning of it. I donot know who is sending these messages. I searched on google & found that this could be reliance & also came to know that they are harassing lot of others. These tactics to harass me and sending legal messages. This is clear case of harassment and SMS demands me to be at Pune without any cause and reason. What should I do? Whereas they are the one who should pay me for the harassment + pipe (10-15 foot) + calls + fees that I paid + days off that I took from my office + interest, but since I donot know legalities (legal) & also donot have patience to get more harassed I am not doing

I just want Reliance to clear this case & if possible return me atleast the fees that i submitted to get the services but they didn’t provide any.

Complainant Information
name- balvinder147