On 15th Aug 14, I visited Reliance Fresh Stroe located in M.P.M. Street, Perambur, Chennai – 600039 expecting to get offers as per their advertisement given in 15th Aug 14 Times Of India, Chennai edition but I was given a worst experience by their staff. The ad shown that a customer will get Rs.85/- worth of Magnum ice cream on a bill of Rs.249/-. I bought for Rs.572/- but was given only one ice cream. I asked the staff and they said they given only one ice cream for those who bought for Rs.5000/- !!! Please look at the attached ad and tell me the exact meaning of it. Another thing was about “3 Roses Dust Tea (500gm)”. Newspaper ad says “save Rs.40/-” but in the bill they given only Rs.30/- !!!! I tried to reach C. Pankaj on his mobile 9500016xxx but either call goes on wait or nobody answers it despite several attempts. I don’t know why Reliance Fresh wants to cheat customers like this by going against their own ad given in news paper !!??!!?? Any clues??? I observed that many customers were in surprise when they were given the same answer and do not know where to complain. I was in total surprise when I dialled in 1800-102-7xx to lodge a complaint because the person (by name Kusum !!) told me that this toll free number is not meant for complaints but for just providing information only. But, when you look at the bottom of attached ad it clearly mentions that “contact customer care on toll free numbers: 1800-102-7xxx (Airtel)” etc… Last but no least, the sales girls behavior was very worst when I started asking for clarification on discounts mentioned in newspaper ad !!! Can somebody please help me what is going on here?

why they are not selling according to the ad and why misconduct from staff

Email Id: brsg71@gmail