Dear Sir/Madam, I am a Reliance Smart Mobile GSM Customer in the Kolkata Circle and my mobile number is +919674321201. This is in reference to a balance deduction from my phone due to no reason amounting to Rs 47 on today, the 22nd of August, 2013 in the morning. I use a GPRS pack every month and this time I was using the Rs 246 GPRS 3G pack giving me benfits of 2GB 3G internet usage for 30 days. My recharge was set to expire on the 28th of August, 2013. Also I checked my GPRS balance after Rs 47 had been dedcuted from my account (by smsing MBAL TO 55333) and it said I still had 34.03 MB of INTERNET balance left. Even then, RELIANCE DEDUCTED RS 47 (FOURTY SEVEN RUPEES) from my account and then charged another Rs 10 for using GPRS. Also, after the deduction, I was unable to make any calls or messages from my phone even when my balance was in the positive (10paise) and I am using a Rs 799 Bonus Card (Unlimited Reliance to Reliance calls + 30 mins every day to other networks.) Actually, this is THE FOURTH time Reliance has deducted money from my account without a reason. This has happened on THREE occasions before, which are mentioned below. I HAD COMPLAINED AT THE pgportal, Govt of India every time. 1) Rs 200 was deducted (Reference Complaint Registration No – DOTEL/E/2013/09203) dated 15th April,2013. 2) Rs 20 was deducted for reason VAS Jumpgames (Reference Complaint Registration N0 – DOTEL/E/2013/13289) dated 31st May, 2013. 3) Rs 30 was deducted for reason VAS Jumpgames (Reference Complaint Registration No – DOTEL/E/2013/18722) dated 28th July, 2013. I BELIEVE RELIANCE IS HARASSING ME TIME AND AGAIN AND REGULARLY DEDUCTING MONEY FROM MY ACCOUNT. THIS IS WRONG AND UNLAWFUL AND SIR, I INTEND TO SAY THEY DESERVE A PUNISHMENT OF THE HIGHEST ORDER. THEY SHOULD KNOW THAT THE COMMON MAN CANNOT BE TROUBLED TIME AND AGAIN LIKE THIS. Sir, I INTEND THAT RELIANCE IMMEDIATELY REFUND ME THE ENTIRE AMOUNT of Rs 323 in my account ( Rs 47 for wrong deduction, Rs 10 for wrong deduction for GPRS use, Rs 20 and Rs 246 for the recharges I had to make AS A RESULT OF THEIR UNLAWFUL AND WRONG DEDUCTIONS) Thanks, Deep Chakrabarti

I INTEND THAT RELIANCE IMMEDIATELY REFUND ME THE ENTIRE AMOUNT of Rs 323( Rupees THree Hundred and Twenty Three) in my account ( Rs 47 for wrong deduction, Rs 10 for wrong deduction for GPRS use, Rs 20 and Rs 246 for the recharges I had to make AS A RESULT OF THEIR UNLAWFUL AND WRONG DEDUCTIONS)

Complainant Information
name- dpdeep