Hello , my mobile no 9022233699 , First your agent was given me wrong commitment about Plan , When i called your customer care for complaint they taken termination request . On 7th of October i chat with your Agent “Kaur” and told him i will continue my no. But my no is terminated . Please do the needful ! FYI – This is the CHAT . ———————————————————————————————– You are now chatting with kaur (10:31) kaur: Good morning Ved, let me confirm your number 9022233699? (10:31) Ved: Yes (10:31) Ved: My outgoing call block once again . (10:32) Ved: Yesterday i resumed the service from Mobile Store ! (10:34) kaur: Sorry to hear that,let me check the details. (10:34) kaur: Please be online. (10:34) Ved: OK (10:39) Ved: r u dre (10:40) kaur: Yes. (10:40) kaur: Sorry for hte long wait. (10:40) kaur: ***the (10:40) kaur: As i am checking the details you have given a termination request. (10:42) Ved: that i was given complaint about wrong commitment not for termination ! (10:42) kaur: Do you want to continue the services? (10:42) Ved: Yes ! (10:46) kaur: Please be online. (10:46) Ved: ok (10:46) kaur: May i know on whose name the connection is registered and the billing address? (10:47) Ved: Ved Prakash—On my name (10:50) kaur: Are you online? (10:50) Ved: ye (10:50) Ved: yes (10:50) Ved: connection is registered on my Name – Ved Prakash (10:51) kaur: Kindly provide the registered billing address. (10:52) Ved: House no 202, bld no 01, sect 03, Shanti garden,Mira road east (10:52) Ved: PIN – 401107 (10:54) Ved: Do you need any information ? (10:55) kaur: Kindly provide the nearest landmark mentioned in address. (10:55) Ved: nr Surya Shopping Center (10:57) kaur: Thank you for providing the details. (10:59) kaur: Please be online. (10:59) Ved: ok (11:03) Ved: ? (11:03) kaur: Sorry for the long wait. (11:03) kaur: Kindly check your services are activated. (11:04) Ved: plz wait (11:05) Ved: Thanks Activated . (11:06) Ved: But plz make sure it will not block in future, Becoz yesterday i resumed from Reliance Mobile Store . (11:07) kaur: Is there any thing else I am assist you with? (11:07) Ved: But plz make sure it will not block in future, Becoz yesterday i resumed from Reliance Mobile Store . (11:10) Ved: ? (11:10) kaur: Okay. (11:10) kaur: Is there any thing else I am assist you with? (11:11) Ved: Kindly conform my Plan ? (11:13) kaur: Your current plan is RGSUPERVALUE349PPS. (11:14) Ved: Free calls n SMS ? (11:16) Ved: ? (11:19) Ved: Are you online? (11:23) kaur: Yes. (11:24) kaur: Sorry now my system is hang so i am not able to check the details. (11:24) Ved: Plz conform free calls n sms on my PLAN ? (11:24) kaur: I request you to kindly relogin after some time. (11:25) Ved: ok (11:25) kaur: Is there any thing else I am assist you with? Ved Prakash 9833-81-9899
Complainant Information
name- invprakash