I GOT RECHARGED MY PH NO. 9997240780 FOR RS. 555/- ON 12.10.10 AT 05.57 PM WHERE TALK TIME OF RS. 555/- WAS TO BE CREDITED TO MY PHONE ACCOUNT. BUT AFTER MAKING A CALL TO BANGALORE IN THE NIGHT, I FOUND THAT THE RECHARGE IS LESS THAN BY RS.300/-. IN THE NIGHT ITSELF AT 10.45 PM (DT 12.10.10)ONWARDS I TRIED TO CONTACT TO CUSTOMER CARE BUT NO RESPONSE COULD BE RECEIVED EVEN NOT A SINGLE TIME THE CALL WAS RESPONDED AND FOUR TIMES PAISE 50 WAS DEDUCTED FOR MAKING CALL.

TODAY ON 13.10.10 IN THE EVENING I TALKED TO CUSTOMER CARE WITH MR. ANKIT BUT OF NO USE.

THE AMOUNT OF RS.300/- SO DEDUCTED OR NOT CREDITED IS NOT UNDERSTANDABLE. IT IS ALSO RIGHT TO MENTION HERE THAT CUSTOMER CARE SERVICE IS VERY VERY POOR AND AFTER WASTING HOURS I COULD NOT GET ANY SATISFACTORY REPLY. MR ANKIT REPLIED THAT WE COULD ONLY ANSWER YOU AFTER 24 HOURS. WHAT DOES IT MEAN. SHOULD I KEEP ON PURSUING MY COMPLAINT WITH CUSTOMER CARE. SUCH A BIG COMPANY AND SO BAD MANAGEMENT.

YOU MAY PL LOOK INTO THE MATTER AND REPLY ME IMMEDIATELY OTHER WISE I HAVE TO COMPLAINT AGAINST YOU TO TRAI, JAGO GRAHAK JAGO AND, MRTP.

A.K. SHARMA
9997240780.