I purchased Samsung Galaxy Grand Duos on 09-Feb-2013. After 6 months I gave it to Tirumala service Centre – Kukatpally for Software updates. While verifying the phone they said charger slot has been fill with fungus and need to change that (cost INR 340 aprox). I said ok and they replaced new on and updated the Software. After few days my SIM cards are not detecting and not able to call or receive the calls. Then I gone back to the same service centre. They simply said its liquid damage and mother board should be changed. If its liquid damage, my phone should not work totally. why the problem with phone calls ? after some arguments they said we can cover it warranty and you need to pay the amount for the mother board. Again on Dec-25-2013 I gave my phone for mother board change. wile giving my total phone is working properly except Phone calls. Today (27th-Dec) service centre folks called me and they said they replaced with new mother board (Cost INR 5400),but the touch pad is not working.and need to change the touch pad also (Cost INR 3400 Aprx). I said dont place the new mother board and check with my old mother board. they simply said total touch pad is not working with any motherboard. I called-up the Samsung customer care for the same ( complaint ID : 8460660745,8455522211, 8450373695) I just wondered how they could say that? now my phone is not working totally.

As I am in warranty period, I want new phone or the cost of the phone. I calledup the Samsung customer care for the same ( complaint ID : 8460660745,8455522211, 8450373695)

Complainant Information
name- venkatmandula