On July 4, 2009 – Mumbai Airport 1B terminal – Spice Jet announced delay of his Chennai flight at 5.30 a.m (dep. time 6 a.m.). They said flight will take-off at 8.30 a.m. We had our connection flight from Chennai to Trichy at 10.30 a.m. Accordingly we approached Spice Jet officials, they coolly pacified us by arranging us (Mother (Senior Citizen), Brother, Brother & Family -3 Adults +1 child +1 infant) Kingfisher Airlines from Chennai to Trichy (dep at Chennai -12.35 p.m.). But Flight took-off at 11 a.m. from Mumbai. So, we missed our 10.30 flight from Chennai to Trichy and Kingfisher airlines also because of this delay. When we reached chennai at 1 p.m and approached spice jet officials for alternate arrangements, they washed off their hands by saying we can’t do anything.
When contacted Spice jet official (over phone) in mumbai they said we tried our best and we can’t help. When confirmed with Kingfisher airlines (using our PNR) in chennai airport counter they said ticket has been cancelled and 100% refund is recommended. Since Spicejet booked that, they got money back. This is the act of cheating.