I purchased a tablet(model number WS802C-2G) by Penta BSNL from Snapdeal.com in March 2013. In December 2013 it stopped working and I was unable to switch on it. I gave it for service on January 11, 2014 and till date (April 30, 2014) I haven’t got it repaired. I am continuously calling them but their customer care always replies that it is under process. It is more than 3 months and it is still under process. Still they are not confirming me any date by when I can get my tab repaired. My service job sheet number is: 99130 Please suggest my what can I do in this case.

Replacement with same configuration/price or return the money + 10%

Complainant Information
name- maniishkumar e-mail er.manish.kr@gmail