Snapdeal.com – Shipment not reached stopped replying

Dear Sir/Madam, I had ordered Pampers Pants-XL(12+Kg)-32 Diaper Pants (Two packs) from Snapdeal.com on 09th of October 2014 (Order ID : 3091603761; Purchase date : 09th , October 2014) . My shipment was picked up on 11th of October by a Courier Service company named Gojavas (Docket No. UNISNPP111498). Since then, I keep tracking my shipment but it has not reached to me yet, today is 6th of November and its almost 25 days since Gojavas has picked up the shipment, does it take so many days for a courier service to deliver a shipment? When I tried contacting Snapdeal.com and Gojavas, they are not giving me satisfactory answer, just telling me that it will reach to me in another 24/48 hours, its happening since more than a week, now they have stopped replying to my emails. I feel like I have been cheated and mentally harassed with killing of lot of my precious time. Its really frustrating. I was just wondering if I have ANY consumer rights to take any action against Snapdeal.com or Gojavas for this kind of delay or mental harassment? If I can do ANYTHING against them? Please guide me through. I would appreciate a prompt response in this regard, I have lost my all the patience now. Thanks in advance. With Best Regards Jawaid

As much as possible, its a complete case of mental harassment and negligence.

Email Id: jahsan@cub.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.