I bought an ADSL modem From Online Shopping website placing an order (order details : 1083101499 and TP-Link 150Mbps Wireless N ADSL2+ Modem Router (TD-W8951ND)) on 30-Jun-13. I received the Product on 11th of July and found the device faulty. I have immidatly lodgged a complain for the same on 11th of July, 2013. As per the mail replied by the Snapdeal Support Team they will reply with in 48 Hours. After that mail no one has call me or replied over email regarding the problem, only on 12th July they confirm the receipt of the product. on 17th of July, 2013 I have again logged a complain regarding the same product but till date there is no reply from Snap Deal. The Reply of the same mail is attached below: Snapdeal Support, Jul 17 11:34 am (IST): Dear Rupjyoti, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you have experienced. This is to bring to your notice that your issue against the order number 1083101499 has already been forwarded to the team responsible and we will surely update you with the resolution within next 48 hours. Complaint Number: 2519240 We request you to bear with us in the interim. In case of any further assistance or clarification on this issue, please reply back to this email. Please note: We recommend you to please add help@snapdeal.com in your inbox to ensure the emails lands in your Inbox and not in the spam/junk folder. Regards, Snapdeal Helpdesk

I want a fully Functional Product at the earliest or compensation for my suffering from last one month.

Complainant Information
name- rupjyotika