I bought Sony 52EX 46 Inch Full HD LED Smart TV on 30 Apr 12 @ 80K. After exact 2 Years 5 Days, one day there were Vertical Whitish bar on the screen. Sony customer support is worse. Even after reporting the problem they didnnot send any technician. After 3-4 follows they send Sony engineer and that person told me reason for such issue was voltage fluctuation,screen cleaning by colin etc. I was really surprised with the weird reason. In my apartment I never felt voltage fluctuation or never clean screen by colin etc. After again 3-4 follow up call to Sony, they said that panel needs replacement and the estimated cost is Rs 30,000. I really felt like cheated with the Sony Product and their customer support. Even my old Onida TV which we purchased almost 10 year back , is still working without any issue. I had really worst experience with most of sony product like Sony High End laptop, Mobile etc. I am surprised that a product like Sony which is priced at around 20% more than other, can say like that and it is accepted!! Also, I have seen on the net that there are so many complaints regarding this model and most of the failures happen after around 2 years of purchase, by which the warranty period is over. There seems to be manufacturing defect with few pieces but Sony is not bothered to analyse or deal with it. It is a shame!

I had already bought SONY latest model TV at that time at 20% higher price with other brand with expectation of better product,support and quality. Now I feel like cheated with Sony Product. Just resolve the display issue how anyone can ask for half of product price.

I demand that the Repair of the product be done at reasonable cost and provide better quality of service to retain customer trust.

Complainant Information
name- ajaymall e-mail ajay.mallajay@gmail.