Sony India – No Quotation Given

I submitted my Phone for repair. First of all my phone was under warranty but this service center void my warranty because of scratches ,i understand that so i asked them to give me an estimate of what parts are damaged and a quotation for the same . I contacted sony toll free number ,they said i would be charged 4300 INR for the repair . After few days ,i received a call from Metal tech service center and they said ,i would be charged 9595 INR for the repair .On physically going to service center and talking to Abha Gupta ,the proper-tier ,i was told that charges would be 9595 but she failed to provide me any information on what parts were damaged so no quotation was given. This is a complete violation of consumer law because they failed to provide me information on right charges and in addition to this they also give me contradictory information. On my visit i also noticed that a lot of customers were treated very badly by the same Abha Gupta.

Email Id: rajatseth27@gmail.

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