We had purchased a 46″ LED Sony TV-from a reputed Dealer of Sony. On 28th April 2014 we noticed a vertical red line along the right side of the TV screen. I called the Sony customer care centre and a technician came around in the evening to check. He told us that this is a case of ‘LCD Panel Suspect’. For our understanding, he explained that something has gone wrong with the panel and the whole TV screen needs to be changed at a cost of approximately Rs.30,000/-. He also explained that it’s a product failure and happens rarely and it’s my bad luck that it has happened with me. We were not ready to accept this explanation and the remedy that had been suggested. We are not ready to shell out Rs 30,000/- to repair a premium Sony product, especially when it’s a case of product failure and not accidental damage to the product. We paid top price for a superior product. I did not choose to buy a budget brand where I am prepared to compromise on the viewing experience and product longevity. We always believed that Sony as a brand always justifies the premium for a superior experience. But since this has happened my faith has been shaken. It sounds vague and can’t be accepted in a case of a premium TV Set that is just 2 years old. I want Sony to change the TV screen free of cost as this is a case of their Product failure and not a damage done by us.

Regards
manasa.ch@gmail.