Hi, 1. Bill Cash memo of purchase- 36550168956 2. Date of purchase- 22/06/2014 3. Name of product / Brand Name:- Sony Mobile Xperia C DUAL PURPLE 353267061106835 4. Batch No. / Code No. of packaged product-50667345 5. Name and address of Manufacture & / Packer- Sony India Pvt Ltd A-31 MohanCo-operative Industrial Estate Matura Road New Delhi-110044(India) I purchased the brand new Sony Xperia C handset on 22-June-2014 at Rs 18,000. It is under warranty. The BATTERY problem started just after 2 months of purchase. I went to Sony service center over one month gave it for the service to their Service Centre(S S Electronics, Sony Authorised Service Center, Shop no- 5,1st Floor at Ameerpet,Elephant House, Hyderabad. Every time they returned the product by telling false statement that, the product has not having any problem. When we escalated the case to servicehead@ap.sony.com/questions.in@support.sonymoible.com they told that they would change the battery and then the motherboard but they didnt do anything and returned the mobile handset to us. When we questioned their Service Ceter Guy, they told you can contact the Sony Mobile Head directly. The concern person who was interacting with us from Sony Service Center, Ameerpet has misbehaved several time. The person name is Chandrashekar. For Your reference:- 1. My mobile battery drastically get discharged in 10 hours in standby mode. 2. Every minutes its showing different battery duration in its estimated Power Management Software . 3. Time takes to Charge the Handset is approx. 4 hours 4. Apart from this handset body gets heated up soon. Below is the Service job no:- First time visit (20th sep14):- Job no. we didn’t noted it down since we trusted them. Second time:- Tag no- 13978 Third time visit Ticket no:- 14093001255 The work order no shown at Sony website is wrong. The work order no is :-W114092003360; W114093001255 This is completely fraud as the Service Center guys is telling that we need to approach Sony Company directly.
Return of my money in full so that I can buy another brand products.
Email Id: jyotsana.sharma08@gmail.