On 13APR2014 at 07:10 hrs I have made a reservation for 26APR2014 12:45 PM flight LB649 from Chennai to Hyderabad. But I have received an itinerary for 26APR2014 05:30 am flight LB651. Flight charges at the time of selection/booking are LB649 (12:45 hrs) is Rs.14560.00 and for LB651 is Rs.12040.00 (05:30 hrs). I have immediately called up the customer care and spoken to Representative Gousia. Initially she denied to accept that it was a system error, but after if asked to check the prices the she realized and acknowledged the issue. If you see at the time of booking the fare for 12:45 PM flight is more than the 05:30 am flight and I have paid for 12:45 PM flight. On the same day of reservation 13APR2014 after having no response from customer care I called them back again and spoke to representative Rehman. He also acknowledged the problem and assured me to escalate this. After that they never called me back. I exchanged multiple emails explaining them the issue reservations@aircosta.in / sales@aircosta.in and they kept on denying and told that I should have done a wrong selection and their system is accurate. I have also approached their Chennai office in airport and had no response. If you see at the time of booking the fare for 12:45 PM flight is more than the 05:30 am flight and I have paid for 12:45 PM flight. I wouldn’t have paid more price for a low costing flight if it is my selection/reservation error. I want Aircosta to produce a report of their prices fluctuation of these two flights (LB649 & LB651) on 13APR2014 between 06:30 Hrs to 07:30 hrs for travel date 26APR2014. And also my conversation recorded with representatives Gousia and Rehman on 13APR2014.

I demand An Apology letter and financial compensation

Complainant Information
name- kishorem e-mail kishorem.naidu@gmail.