have been trying to deposit a cheque with the bank for the past three weeks. Bank: Axis Bank Cheque number: 149927 Amount: INR 9,290 (nine thousand two hundred ninety rupees) Date: 31/10/2013 I have been trying to deposit this cheque for the past three weeks but to no avail. At first my repeated requests to place cheque deposit slips at the drop box at my office ATM (sopra india pvt. Ltd. a-57 sector 64 noida) went unheard. I requested customer care to send in an executive to collect my cheque but that was also not catered to. I had also written a complaint mail (please refer to the mail thread below) in this regard. deposit slips were placed in the site ATM on monday (25/11/2013) and i dropped my cheque in the dropbox on the same day itself. When i got no updates on the cheque status even after 4 working days, i peeped into the dropbox and to my shock the cheque was still lying there. This kind of poor service for a small cheque deposit request is not expected from Standard Chartered. Such behavior causes extreme frustration and loss of trust in the provider, more so because at the time of account opening praises are sung about your convenient services wherein customers aren’t required to visit the bank. after several calls to the bank;s complaint executive and the vendor, i got a call on 3rd december 2013 at 11 am that my cheque has been collected. in the evening, when i checked the drop box, to my extreme horror the cheque was still lying there. The vendor was lying that he had taken the cheque and when i called them to tell this they started arguing with me saying they have collected the cheque. I had to click a photo of the cheque and the dropbox to make them believe my point. This rendered me unable to use my money for several weeks and a lot of harassment and frustration in following up and running around after the bank for a simple cheque deposit. I would request strict action to be taken against the bank and my loss of time and patience be compensated for. Copies of all mail communication and the photo of the cheque lying in the dropbox on 3rd december are attached to this complaint.

I would request a detailed justification from the bank for this behaviour and a compensation for my loss of time and inability to use my money and unnecessary follow ups with the bank

Complainant Information
name- jyotsanashukla