There are 2 Serious Complaint against SMITHA who works at Koramangala SCB Branch. Please find the detail for your information, 1. Smitha at Koramangala SCB Branch Lying/Cheating to Customer. Not sure if this is something that the whole of SCB folks follows, On 19th September 2013 I walked to the SCB Koramangala Branch to close the Personal Loan which I have with the SCB. Smitha is the coordinator who attended me for Closure of Personal Loan. Smitha advised that I will be receiving the NOC within 5-6 working day which means maximum by 27th September 2013 I was supposed to receive the NOC. I waited few more days than the said date i.e. 27.09.2013, but still did not receive the NOC. Again I had to walk to the Branch on 02.October. 2013 to check the status of my account and I was told by Smitha that the NOC has been dispatched. This is “Not a TRUE statement”, according to the conversation I had with the Call Centre agents who answered my call on 07.10.2013. Operator confirmed that NOC will be sent to Customer only after the Closure of the account and my account was closed only on 04.0ctober.2013, but I was confirmed by Smitha that I will be getting the NOC before 27.September.2013. How could Smitha say that NOC has been dispatched before the Closure of Account? I have logged a complaint with the Call centre for this and the complaint number is as follows : 20131007311895 Attaching a copy of the Receipt that I have received on 19.September.2013 for closing the account. 2. Debit of INR : 11283.00 on 07.October.2013 from my Saving account at HSBC for Unnecessary reasoning. This is caused again because of Smitha’s Negligence and Being untruthful to Customer. I’m writing this email as I have been informed from the Operator on 07.10.2013 to send a document required for Verification/Clarification, as there’s no access for her to Check the Debit amount after the Closure of the Account. Attached copy of the “SB Statement” document is for your reference. This unnecessary Debit has caused me lot of Inconvenience. Kindly pay the Interest against the amount that has been debited from my account for unnecessary reason. PS: Most Importantly, I would request all of you to be faithful to your Job and Company. Additionally, please send all the detail of the Payment made so far also Clarification on the Closure amount detail. Kindly, let me know if you need any further information.

I would like to get a refund Interest amount that’s been deducted till date + refund of Pre-Closure charges that’s charged by the Bank with the returns of the extra EMI that has been deducted from my account as a Penalty. I would also like to inform you that the customer’s are treated like a Begger’s in the Branch which ejects a customer from walking into the Branch.

Complainant Information
name- madhukarshankarappa