Standard Charted Bank – Unfair charges and fraud

Dear Sir/Ma’am My saving bank a/c no with Standard Chartered Bank is 45511409193. The bank provided me a Manhattan Platinum credit card with no. 4541982333757679. Without me asking for it, Standard Chartered Bank, in June 2013, also provided an enhancement package and a dining card to me, holding Manhattan PLC no. 9356505117768191. I called up Standard Chartered’s Customer Care Service to cancel this PLC no. 9356505117768191. I was told to return the entire package to Standard Chartered’s Koramangala, Bangalore office, which I did on 02-07-2013 with a covering letter via speed post no. EK295923683IN. I also have a copy of the covering letter with me. The bank’s call centre confirmed receipt of same. I have never ever used the card for any transaction.Still an outstanding debit amount of INR 854/- was reflecting in my a/c against card no. 9356505117768191 during 1st week of July. I was advised by the bank’s customer care to pay this off and that this amount would be credited to my saving bank a/c in the next month. I did so. One month has gone by but my netbanking account is again showing a debit amount of INR 845/- against card no. 9356505117768191. Instead of paying back my money, Standard Chartered is re-charging me a sum which I am not liable to pay at all. This is a case of fraud and cheating on the bank’s behalf. I have called up the bank’s customer care service many a time since then and each time I have been assured of the refund. The refund has not taken place yet and over and above that I am receiving SMSes from Standard Chartered to pay back the current outstanding amount against card no. 9356505117768191. I am fed with the rotten customer care service of Standard Chartered. I have no other option but to approach the honourable ministry of consumer affairs and seek intervention and justice and claim damages. And I am going forward with it. Regards Shubha Brota Raha

1. Refund of paid money 2. Immediate cancellation of any outstanding amount reflecting against Manhattan PLC no. 9356505117768191 3. Cancellation of Manhattan PLC no. 9356505117768191 in itself.

Complainant Information
name- sb.raha

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