DISCONNECTION OF LANDLINE EVEN PAID ALL DUES

I HAVE BEEN PAID ALL THE DUES AGAINST THE TELE NO 06863242031 BY CREDIT CARD. NO DUES IS SHOWN IN PENDING.MY MOTHER SMT KAMALA MONDAL USING THE TELEPHONE BUT THE BSNL OFFICE STAFF HAS TAKEN BACK THE INSTRUMENT WITHOUT GIVING THE RECEIPT AND SAYING YOUR DUES IS NOT PAID. HOW CAN IT BE ? ALL THE DUES IS PAID BY CREDIT CARD STATUS SHOWS NO DUES IS AVAILABLE. Continue reading