I have purchased VOLTAS S/AC 1.5T 185JY 5S from c.g road, Ahmedabad store on 16/05/2016.invoice no. SLF 02A090 020037293 of Rs. 37515.50/- which gives free installation by VOLTAS and one year warranty on whole product and Five Year warranty on compressor.

I was having a problem of water leakage and gas leakage for which i have made complain with voltas (Sr.no.16070608495 Dated 06th July, 2016 )and also with Tata Croma (SR NO.BOW090716FS00012 Dated 09th July, 2016) . Now it is told by VOLTAS that it is not a installation by VOLTAS but it is done by CROMA installation so VOLTAS is charging money for Addditional Stand, Dismentaling & Also for New Installation and it is also told by VOLTAS that warranty is now limited subject to faulty installation as it is done by CROMA. Firstly when I contacted CROMA the officials denied that installation is done by them , then after complaining so much Ms. Yasmin & Mr. Ramsankar as Relationship Manager of CROMA store told us that the installation is being done by them and they regret for the faulty installation but they have no answer for the charges to be paid by me and also for limitation of warranty. On finding the actual installation CROMA gave me installation Request no. 16052015364 by VOLTAS but the local service centre of VOLTAS denied the installation. The actual installation is done by Mr. Usmanbhai From Sarkhej Ahmedabad, (Mob. No:- +91 9825901390) Mr. Usman told me that he was instructed by Ms. Yasmin of CROMA for the installation. Please Kindly consider the above fact

Email Id: mazahir.chahwala@gmail.