On 22nd January 2014, I called your cx care number and spoke to one lady with regard to changing my 3G internet plan to a higher plan of 2.5 GB limit per month. The request was duly taken and registered and I also got a confirmation SMS with the service request number 398017447. On 26th April 2014 I got a bill for Rs.15,194.00 with invoice # 1716860066. On 27th April 2014 I called your cx care number and it was informed to me by Yakub Ali that my request 398017447 was never processed and because of that I was billed for internet usage. Also, just out of curiosity I checked with Yakub Ali for the initial service request number and he gave me a totally different service request number 398017721. Yakub had promised me that he will help me out with a revised bill and will arrange a call with a resolution within 24 hrs. Its now more than 48 hrs.

I want a revised bill with the internet usage for 9746444xxx correctly billed and 2.5 GB of data usage should be waived off for 974644xxx. I am ok with paying rental for 2.5 GB plan.

Complainant Information
name- justusjoseph e-mail justus_joseph@yahoo