he internet services provided are intermittent and no communication can happen on mails or voice calls as the connection breaks down every 2 minutes. Calls to resolve this issue to customer services were never enacted upon. The communication to Apellate authorities has been made twice and they now agree that they have low signals in my area and cant provide the services. So I need to be compensated for the entire months of services with TATA Photon for the past one year. Here is the mail communication: From: Appellateauthority Delhi Sent: Saturday, August 03, 2013 7:37 PM To: ‘ranjan.nilabh@gmail.com’ Subject: FW: 9212672943 Regarding absolutely poor services of Internet connection A/c number 908325268 Dear Mr. Ranjan, Thank You for surfing with Tata Photon! This is with reference to your e-mail dated July 29, 2013 regarding for your TATA photon number 9212672943. With reference to your appended mail, we would like to inform you that your concern related to slow speed has been sent to our concern department under the docket number 374150525, which shall be process in next 5 days. Please be assured that the matter will be taken up on priority. For any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we’ll be glad to assist you. We request you to keep your TATA Photon number on hand when you call us to facilitate us to service you on call. You can also visit our website www.tataphoton.com for more information. We appreciate and hope for your continued support to help us in our effort to provide you the best of our services. Yours sincerely, Sikandar Ali Appellate Authority Desk Tata TeleServices Ltd From: Nilabh Ranjan [mailto:ranjan.nilabh@gmail.com] Sent: 29 July 2013 19:08 To: Appellateauthority Delhi Subject: Regarding absolutely poor services of Internet connection A/c number 908325268 Dear Madam/Sir Greetings! This is to apprise you that I have a Tata Photon connection purchased from Delhi (Services are being used at Lucknow) and I have been suffering from bad service for last few months. Despite of repeated complains and calls being made to the customer care, there has been no resolution to the problem. My parents are unable to connect to me and I am living here far away in Germany for my studies. I am writing to you as a last effort to seek some help with making the services better, if things don’t get better in some time, I shall be forced to disconnect the services from Tata. My details are as follows: Phone no. 09212672943 Account Number 908325268 Photon Plus 5GB@650 Capping Plan I hope you shall be kind enough to take care of the problem and initiate necessary steps to get it resolved. Thanks and Best Regards, Nilabh Ranjan

I need to be compensated for bad service in terms of paying back the amounts for the term I have not been able to use services.

Complainant Information
name- nilabh1982