This complaint is with regards to my Tata Photon number 9246445xxx registered on Rakesh Vemulapalli. I have taken this connection at a Tata docomo outlet located near the vivekananda nagar, kukatpally, Hyderabad. Ladmark: near Andhra bank. I have opted for free tata photon device plan. Pay Rs. 5000 and the plan Rs.1500 per month will be activated for the 3 months along with the free device. The representative informed that i can change the plan to any other plan after 3 months without any extra cost or charges. However, after 3 months i have not changed the tata photon plan of Rs. 1500 per month and continued it. However, I was not happy with the internet speed that i am getting and i opted for cancellation. The cancellation request was put on 21st June and i was informed that it will take 7 days to process the cancellation request. i.e. 28th June’14. Today on 22nd July, I was shocked to see the bill of Rs. 1399 for just 10 days. Please note the billing cycle date is 19th to 18th of every month. When i questioned about why i have been charged this much amount, customer care explained me that there is some device rental for an amount of Rs 900 in the bill and i should have been used this connection for a total period of 9 months. I was informed that this device free offer is only for 3 months prepayment for the Rs.1500 plan and now they are charging for the device. I questioned customer care as to why they have not informed me while i am taking the connection and they said this will not be informed at that time. Even this was not informed during my cancellation and cancellation confirmation call. Also, during cancellation i have asked if there are any charges that would be applied for me for cancellation and they very well explained no charges at all except the pro-rated bill that would be generated from 19th of Jun’14 till 28th of Jun’14. Please feel free to contact me on +91 9881002500 for any queries or clarification required.
As i was informed the device is free for the 3 months advance payment plan, so it should be. I would like to pay only the Pro-rated billed amount and no other extra charges. Tata Photon should revert these extra charges of Rs. 900
Email Id: rakesh.vemulapalli@gmail