This was the notice issued to the service provider which is self explanatory. I was using the broadband services of Tikona Digital Networks from February 2013 at Indore, Madhya Pradesh. My consumer ID was 1107811175. The download speed promised for the service was 2048kbps for the first 20GB and after 20GB unlimited download at 512 kbps. The services were working fine till April 2013. On April, a dip in download speed was observed. As the desired speed of 2Mbps was not there, I lodged a complaint in the customer care on may 05, 2013 (docket No.1-2669397219). Even after two-three weeks time, neither improvement in speed, nor any reply came. When I logged in the service desk I was wondered to see my complaint status as closed. I lodged complaint again and again, but of no use. The download speed which I experienced was even below 250 kbps. As per TRAI’s Broadband Guidelines, to be called a broadband, the service should have a download speed of atleast 256 kbps.

As per the Benchmark set by the regulator TRAI and the Customer Charter of the service provider, for faults Pending for more than 15 working days: rebate equivalent to one month of minimum monthly charge or equivalent usage allowance should be given. I lodged the complaint on May 5, 2013 and it was not resolved until the termination of connection on 10.06.2013. As such I am eligible for waiver of more than one month of minimum monthly charge of Rs.699. The company is refusing to do it and has parted my personal details outside the company without my consent which is a violation of Agreement.

Complainant Information
name- arun