I checked with Vodafone Customer Care to raise request and refund amount but they didn’t register request on il-legal VAS Pre-Paid Mobile Balance Deduction.
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{Tejas}Good Evening! I am Tejas. How may I help you? {manish}Hello Tejaz, {manish}GE {manish}my balance suddenly reduced by 100 rs {manish}yesterday it was160 andnow it is60 {manish}not sure where did it go {manish}can you please check {Tejas}Sure! I’ll help you with this {Tejas}Are you inquiring for the same number: 8928328500? {manish}yup {Tejas}Thank you . {Tejas}Sir, may I know when was the amount deducted ? {manish}one min {manish}let me check {manish}on 20 it was 160 {manish}and on 22 it is 60 {manish}even when i m checking on my vodafone account {manish}no detail is available {Tejas}For the privacy of your account, I need to ask you a few questions, before I proceed. May I know the Last Recharge Amount {manish}it should be 149 {manish}and 99 {manish}149 for bal and 99 data {Tejas}thank you . {manish}any clue {manish}last rechage done on 7 Jan off 99rs for 300mb data {Tejas}Sir,, as I have checked DNLD-D2C_SALPARNI_LOOKATIT_PPU_99-SALPARNI it is for the same {manish}and what is this ??? {Tejas}Sir, this is a downloading content which is chargeable . {manish}and when it was downloaded ?? {manish}as i can check in log there is no big download of 99rs btw 20 jan 10to 22 jan 3 {manish}VOICE 22-JAN-2015 02:59:05 PM 2026890195 17 .34 60.90 VL 21-JAN-2015 11:17:44 AM www 1922 52.38 VL 21-JAN-2015 11:15:58 AM www 104 268.61 VL 21-JAN-2015 11:14:59 AM www 24 424.17 VL 21-JAN-2015 11:14:38 AM www 14 70.93 VL 21-JAN-2015 11:14:21 AM www 12 783.42 VL 21-JAN-2015 11:13:24 AM www 22 558.99 VL 21-JAN-2015 08:48:43 PM www 22718 253.26 VL 21-JAN-2015 08:46:22 PM www 134 1442.32 VOICE 20-JAN-2015 10:28:08 AM 919967365337 16 .256 160.24 {manish}I haven’t use then why it is been charege from me {Tejas}Sir, it is chargeable website post that you have been charged ? {manish}no {manish}i haven’t got any msg that it is chargeable {manish}even i didnt download anything {manish}or see as i cancheck lots of peopleis suffering with this {manish}so it is not related to me only … {manish}this probes from vodafone is … {manish}*side {manish}any comment on this Tejas {manish}please raise req for refund, as i haven’t any service and this problem is coming from vodafone side … {Tejas}Sir, it is due to the chargeable website when you browse . {manish}Tejas… is every person on Vodafone .. visited on same site which deduct 99 rs .. with same reason !!!!!!! {manish}you can simply google it and can if bte 19 jan to 24 jan … lots of people is suffering with this same {Tejas}Sir, I can understand you concern . {manish}then please raise a request for refund {manish}this is problem is generated from Vodafone side… {Tejas}Sorry Sir, it cant be reversed and hangs up the phone abruptly.
Email Id: manish.agrawal.hnd@gmail