Sir My name is Dirar and I am a ported (from airtel) Vodafone customer in Kerala and my cell phone number is 9995599193. My grievance is that the internet data allowance (balance) checking code (*111*6#) provided by Vodafone does not work on my sim .I have tried changing phones to check to see if there is anything wrong with my cell phone (GalaxyY gt S 5360) only to find that the problem lies in the sim and not in modems. Sir, in order to make my grievance clearer to you, let me explain what a Vodafone customer is instructed to do to check internet data allowance (balance): Dial *111*6# Then a window comes on with two options: 1. Active Data Plans 2. Usage Allowance (ie: balance) And when I go for option ‘2’ I get this invariable message ‘We are unable to process your request. We regret the inconvenience caused to you’ Sir, I am a regular internet user, and after every session I have to check my internet data balance so that my call balance is not accidentally sacrificed. Sir, I have been calling 198 of the Vodafone customer care for over a month now, and every time I am put through, I get the empty assurances that ‘my problem will be resolved in 48 working hours or I will be contacted to learn more about my problem or my number has been escalated’ (‘forwarded’ but to ‘whom?’ and ‘where?’) Sir , I humbly request you to get my grievance redressed as early as possible Yours Faithfully Regards Dirar

Complainant Information
name- dirar